Privacy Policy

Privacy Policy – Rawlinsons Limited

Effective Date: 23 June 2025

1. Introduction

At Rawlinsons Limited (“we”, “us”, or “our”), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, disclose, store, and protect your personal information, in accordance with the New Zealand Privacy Act 2020.

2. What Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name
  • Contact details (e.g. phone number, email address, physical address)
  • Job title and organisation
  • Billing or payment information
  • Communications with us (emails, calls, forms)
  • Information required for professional services (project details, contracts, reports)

We do not collect personal information unless it is necessary for our functions and services.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Engage our services
  • Contact us via email, phone, or our website
  • Register for events, updates, or newsletters
  • Interact with us through professional engagements or site visits

We may also collect information from publicly available sources, third parties with your consent, or as required by law.

4. Purpose of Collection

We collect and use personal information to:

  • Provide professional services to you or your organisation
  • Communicate with you and respond to enquiries
  • Manage our internal operations (invoicing, administration, compliance)
  • Maintain and improve our services and systems
  • Meet legal and regulatory requirements

5. Disclosure of Personal Information

We may share your personal information:

  • With our staff and contractors who need it to perform services
  • With trusted third-party service providers (e.g. IT support, accountants) under confidentiality agreements
  • When legally required (e.g. by courts or regulators)
  • With your consent or as otherwise permitted under the Privacy Act

We do not sell or rent personal information to third parties.

6. Storage and Security

We store personal information securely using modern systems and take reasonable steps to protect it from unauthorised access, loss, misuse, or disclosure. This includes:

  • Secure servers and password-protected systems
  • Restricted access to information based on roles
  • Regular system updates and backups

7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies collect non-personal information such as browser type and pages visited. You can disable cookies via your browser settings.

We may use Google Analytics or similar tools to collect anonymised website traffic data.

8. Access and Correction

You have the right to access the personal information we hold about you and to request correction if it is inaccurate. To make a request, please contact us (see Section 10).

We may require proof of identity before releasing information.

9. Retention of Personal Information

We retain personal information only as long as it is required for the purposes outlined in this policy or as required by law. When no longer needed, it will be securely destroyed or anonymised.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request or complaint, please contact:

Privacy Officer
Rawlinsons Limited
Level 1 South Lobby, 287 Durham Street North, Christchurch
Email: info@rawlinsons.co.nz
Phone: 0800 729 546

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.

12. Complaints

If you believe we have breached your privacy rights, please contact us. You may also lodge a complaint with the Office of the Privacy Commissioner:
Website: www.privacy.org.nz